VICTORIA

SHIPPING POLICY

Cross-border direct shipping from Hong Kong SAR or Mainland China

Effective date: September 3, 2026  |  Contact: victoria@victoria1905.com

 

This Shipping Policy explains how Victoria processes, ships, and delivers orders placed through our online store. By placing an order, you acknowledge and agree to the shipping practices described below.

1. Shipping Destinations

We currently ship to the United States, the United Kingdom, and selected countries and regions within Europe. Available destinations and shipping services are shown at checkout. If a destination is not available at checkout, we are currently unable to ship to that location.

2. Shipping Origin

Orders may be fulfilled and shipped from our facilities or logistics partners in Hong Kong SAR or Mainland China. The fulfillment location may vary based on product availability, destination, carrier availability, and operational requirements.

The location from which an order is shipped does not necessarily represent the product's country of origin.

3. Order Processing

Orders are normally processed within 3 business days after payment is successfully received. Orders placed after 5:00 PM Hong Kong Time will begin processing on the next business day.

Processing times do not include weekends or public holidays in the shipping origin or destination country. Processing may take longer during sales, promotional periods, public holidays, product launches, or periods of unusually high order volume.

An order confirmation email confirms that we have received your order. It does not mean that your order has shipped. We will send a separate shipping confirmation when your order has been dispatched.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched. The available shipping method and estimated delivery window for your destination will be displayed at checkout and may also appear in your order confirmation.

Delivery periods are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, weather, public holidays, regulatory changes, and events outside our reasonable control.

5. Shipping Charges

Available shipping methods and applicable charges are displayed during checkout before payment. Shipping charges may depend on the destination, package weight and dimensions, order value, and selected delivery service.

Where free shipping is offered, the applicable conditions and destinations will be shown at checkout. Shipping charges will not be increased after an order is placed unless you request a change that results in an additional charge.

6. Customs, Duties and Import Taxes

International orders may be subject to import duties, VAT, sales tax, customs clearance fees, brokerage fees, or other charges imposed by the destination country or carrier.

For orders shipped to the United States, the United Kingdom, and the European Union, applicable estimated duties and import taxes are collected at checkout and shipments are intended to be sent using Delivered Duty Paid (DDP) service, where supported by the carrier.

DDP means that applicable estimated duties and import taxes are paid in advance. You should not normally be required to pay the same duties or import taxes again upon delivery. If a carrier requests payment for charges that you already paid at checkout, please contact us at victoria@victoria1905.com before making an additional payment.

Duties and import tax amounts shown at checkout are estimates based on the product information, HS codes, country of origin, destination, and information available at the time of purchase. Actual amounts assessed by customs authorities may differ. Brokerage or carrier handling fees may be charged separately where applicable.

7. Customs Information

Customers are responsible for providing complete and accurate information required for customs clearance, including their full legal name, delivery address, telephone number, email address, and any legally required tax or customs identification number.

Failure to provide requested information may delay, return, or prevent delivery. We will declare shipment contents and values accurately and cannot mark commercial orders as gifts or declare a false value.

8. Tracking

When tracking is available, a tracking number will be sent to the email address provided with the order. Tracking information may take 2-5 business days to update after dispatch.

International packages may be transferred between carriers, and the local delivery carrier may issue a separate tracking number. Customers are responsible for monitoring tracking information and responding promptly to requests from the carrier or customs authority.

9. Split Shipments

Products in the same order may be shipped separately from different facilities or logistics partners. An order may therefore arrive in multiple packages, on different dates, and with separate tracking numbers. Customers will not be charged additional shipping fees for a split shipment unless clearly disclosed before purchase.

10. Address Changes

Please review your delivery address carefully before placing an order. If you need to correct an address, contact us immediately at victoria@victoria1905.com. We cannot guarantee that an address can be changed after processing has started or the order has been dispatched.

Additional costs caused by an inaccurate or incomplete address may be charged before reshipment or deducted from a refund where permitted by law.

11. Delivery Delays

International shipments may be delayed by customs inspections, carrier disruptions, severe weather, public holidays, regulatory changes, strikes, or other events outside our reasonable control.

If tracking has not updated for more than 10 business days, or your order has not arrived within 10 business days after the latest estimated delivery date, please contact us so that we can investigate with the carrier.

Nothing in this section limits any mandatory delivery, cancellation, or refund rights available under applicable consumer law.

12. Lost Packages

If a package appears to be lost in transit, contact us at victoria@victoria1905.com and provide your order number. We will investigate the shipment with the carrier. If the carrier confirms that the package was lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law.

Risk of loss remains with Victoria until the order is delivered, except where the customer independently arranges delivery using a carrier not offered by us or where otherwise permitted by applicable law.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check the mailbox, reception, delivery area, and any safe location; ask household members or neighbors whether they accepted it; contact the local delivery carrier; and contact us within 7 days of the recorded delivery date.

We will assist with a carrier investigation where reasonably possible.

14. Damaged or Incorrect Shipments

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us at victoria@victoria1905.com within 7 days and provide your order number, a description of the issue, photographs of the item, and photographs of the shipping label and packaging.

Please retain the product and original packaging until we have reviewed the claim. This reporting request does not limit mandatory rights relating to defective or non-conforming goods.

15. Refused, Unclaimed or Undeliverable Packages

A package may be returned if the delivery address is incomplete or incorrect, the recipient is unavailable, the package is not collected, required customs information is not provided, duties or taxes are not paid, or delivery is refused.

After the package is returned and inspected, we will contact you regarding reshipment or any available refund. Where permitted by law, actual return shipping charges, unrecoverable customs charges, and additional carrier fees may be deducted from the refund.

This does not apply where delivery is refused because the goods are damaged, incorrect, defective, or where the customer validly exercises a mandatory cancellation right.

16. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after processing has started or the order has been dispatched. If an order has already shipped, it will be handled under our Return and Refund Policy and any mandatory cancellation rights provided by applicable law.

17. Returns

Returns require prior authorization. Do not return products to the address shown on the shipping package unless we specifically instruct you to do so. For eligibility, instructions, costs, and refund timing, please review our Return and Refund Policy.

18. Contact Us

For questions about shipping or delivery, please contact:

Trading name	Victoria
Email	victoria@victoria1905.com
Telephone	+86 133 1884 7030
Address	Room B3, 19/F Tung Lee Commercial Building, 91-97 Jervois Street, Sheung Wan, Hong Kong

 

Please include your order number when contacting us about an existing shipment.